At Ouxa, we are committed to delivering your products with the highest level of service and efficiency. The following terms outline our shipping policy, ensuring a smooth experience for our customers:
1. Order Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays).
- If we experience a high volume of orders, processing may be delayed by a few days. You will be informed promptly of any significant delays.
- In the event of unforeseen delays (such as stock issues), we will notify you via email or WhatsApp.
2. Shipping Rates & Delivery Estimates
- Shipping Charges: Shipping charges are calculated and displayed at checkout. Our Normal Flat Rate is Rs 70/- per shipping We strive to offer competitive shipping rates to ensure affordable delivery options.
- Delivery Time: The estimated delivery time is 3-7 business days from the date of dispatch, depending on your location and the chosen shipping method. Delivery to remote areas may take longer.
- Free Shipping: We offer free shipping on orders over ₹1000 across India, unless stated otherwise during promotions or special offers.
3. Shipping Methods
- We partner with trusted courier services such as Blue Dart, and Delhivery to ensure safe and timely delivery.
- You may select your preferred delivery option at checkout based on the availability for your region.
4. Order Tracking
- Once your order is dispatched, you will receive a tracking number via email or SMS, allowing you to monitor the status of your shipment.
- You can also track your order status directly through our website under the ‘Track My Order’ section.
5. Shipping Areas
- We currently ship across India. For international orders, please contact us at [email protected]
- Delivery to certain remote or rural areas may incur additional shipping charges or extended delivery times. You will be notified of such charges before confirming your order.
6. Delayed or Lost Shipments
- While we strive to ensure prompt delivery, delays may occur due to circumstances beyond our control (e.g., extreme weather, customs issues, etc.).
- If your order is delayed or appears lost, please contact our support team at [email protected] with your order details. We will work with the courier company to resolve the issue as quickly as possible.
7. Damaged or Incorrect Orders
- If your order arrives damaged or you receive an incorrect item, please notify us within 48 hours of receipt. We will arrange for a replacement or refund, depending on your preference.
- Please ensure that you provide clear images of the damage or incorrect product to assist in expediting the resolution.
8. Changes to Shipping Address
- Once an order has been placed, changes to the shipping address cannot be made. However, if the request is urgent and the order has not been dispatched, you may contact our support team for assistance.
9. Customs, Duties, and Taxes
- Ouxa is not responsible for any customs, duties, or taxes that may apply to your order. All fees imposed during or after shipping are the responsibility of the customer.
10. Contact Us
- For any questions or concerns regarding your order, feel free to reach out to our customer service team at [email protected] or WhatsApp at +91-7231900002.